The challenge
A growing company was drowning in repetitive client questions. Senior staff spent evenings answering the same tickets — response quality was inconsistent, and high-value work kept slipping.
What I delivered
I designed and shipped an AI assistant trained on the company’s real knowledge base, wired into their existing tools, with guardrails so answers stayed accurate and on-brand.
Business impact
Routine support load dropped by ~40%. The team reclaimed hours every week for sales, onboarding, and product work — without hiring extra headcount.